1. Information We Collect

• Name, mobile number, email address and delivery/billing address.
• Account and order information.
• Products purchased and transaction details.
• Payment status and payment-related transaction references.
• IP address, browser/device information, cookies and website usage information.
• Customer service enquiries and communications through email, telephone, WhatsApp or other available support channels.

We do not directly store complete card details, UPI PIN, banking credentials or other sensitive payment authentication information processed by the payment gateway.

2. How We Use Your Information

• Create and manage customer accounts.
• Process and fulfil orders.
• Process payments, cancellations, refunds and replacements.
• Arrange shipping and delivery.
• Send order confirmations and transaction updates.
• Provide customer support and resolve complaints.
• Prevent fraud and unauthorised transactions.
• Improve the Nammapannai portal, products and customer experience.
• Meet accounting, taxation, regulatory and other legal requirements.

3. Payments

Online payments are processed through authorised third-party payment gateway/service providers. Payment information submitted during checkout is processed by the respective payment provider in accordance with its applicable security standards and privacy practices. Kalgreen Agri Farms and Nursery does not store customers' complete card numbers, CVV, UPI PINs or online banking passwords.

4. Sharing of Information

• Payment gateway and banking partners.
• Courier, logistics and delivery partners.
• Technology and hosting/service providers.
• Customer-support service providers.
• Government, regulatory or law-enforcement authorities where legally required.

We do not sell or rent customer personal information to third parties.

5. Cookies

Nammapannai may use essential, functional and analytics cookies to operate the portal, maintain customer sessions, support checkout and understand website usage. Customers may manage cookies through their browser settings. Disabling essential cookies may affect certain portal functions.

6. Data Security

Reasonable technical and organisational safeguards are maintained to protect customer information against unauthorised access, alteration, disclosure or loss. However, no internet-based transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

Personal information will be retained only for as long as reasonably necessary for order fulfilment, customer support, accounting, taxation, dispute resolution and applicable legal or regulatory requirements.

8. Customer Rights

Subject to applicable law, customers may request correction or updating of their personal information and may raise concerns regarding the processing of their information. Marketing consent, where provided, may be withdrawn at any time.

9. Children's Privacy

Purchases through Nammapannai are intended to be made by persons legally capable of entering into a contract. We do not knowingly collect personal information from children for the purpose of directly entering into purchase transactions with them.

10. Changes to this Policy

This Privacy Policy may be revised periodically to reflect operational, regulatory or legal requirements. The latest version displayed on Nammapannai will apply.

11. Contact & Grievance