1. Serviceable Locations

Delivery is available only to locations serviceable for the applicable product. Regular packaged products may be delivered through third-party courier or logistics partners. Livestock, poultry, exotic pets and certain perishable products may be available only within specified delivery areas or through specialised delivery arrangements. Availability displayed during ordering or checkout will apply.

2. Dispatch

Regular products are generally dispatched within 1–2 business days, subject to stock availability. Dispatch of farm produce, poultry, livestock, exotic pets and other specialised products may vary according to availability, preparation, health and safety requirements and transportation arrangements.

3. Estimated Delivery

For regular courier-shipped products, indicative delivery timelines are:

• Metro locations: approximately 2–5 working days after dispatch.
• Other serviceable locations: approximately 3–8 working days after dispatch.

These are estimated timelines and not guaranteed delivery dates.

4. Live & Perishable Products

Livestock, poultry, exotic pets, eggs, vegetables, fruits and other perishable products may follow different delivery schedules. The applicable delivery arrangement may be communicated during order processing. Delivery availability may depend on weather, distance, transportation conditions, animal welfare considerations and product condition.

5. Shipping Charges

Applicable shipping or delivery charges will be displayed during checkout or communicated before confirmation where specialised transportation is required. Charges may depend on product category, weight, order value, destination and delivery method.

6. Tracking

Tracking information will be provided where the selected courier or logistics method supports online tracking. For specialised or local deliveries, customers may receive delivery updates through telephone, SMS, WhatsApp or email.

7. Delivery Delays

Delivery may occasionally be affected by weather, transport disruptions, festivals or public holidays, courier delays, remote location restrictions, product availability, conditions affecting safe transportation of live or perishable products, or events beyond reasonable control. Customers will be informed where a material delay becomes known to us.

8. Failed Delivery

Customers must provide a complete and accurate address and reachable mobile number. Where delivery fails because of an incorrect address, unavailable recipient or inability to contact the customer, re-delivery may be subject to additional delivery charges. For live and perishable products, re-delivery may not always be possible.

9. Inspection at Delivery

Customers are requested to inspect live and perishable products at the time of delivery wherever practical. Damage, shortage or visible quality issues should be reported in accordance with the Return, Replacement & Refund Policy.

10. Contact